Instant Hire — Trailer Hire Agreement
By booking and collecting a trailer from Instant Hire, you agree to these terms in full. These terms form a binding hire agreement between you (the hirer) and Instant Hire (the owner).
You must hold a current, valid Australian driver's licence appropriate for the vehicle and load being towed. You must be 18 years of age or older. Your towing vehicle must be roadworthy and legally capable of towing the trailer's gross vehicle mass (GVM).
Booking requires a deposit of 10% of the hire (currently $10 per day booked), charged when you book. This is part of your hire fee, not an additional charge, and is deducted from what is held at pickup. The hire fee is $100 per 24-hour period. The hire period begins when the access code is issued and you collect the trailer keys. If you return the trailer late, an additional $100 charge per full 24-hour overstay period will be deducted from the hold described in clause 4.
At pickup, a single combined authorisation hold (the remaining hire fee for your booked dates after your deposit, plus a $200 security bond) is placed on your card. This is not a charge — no funds are taken at this time, though the hold will reduce your card's available balance until it is finalised. After the trailer is returned and inspected, the hire fee (or more, if there is damage to the trailer, late return fees, missing equipment, or towing/recovery costs incurred as a result of misuse) is charged from this hold, and the remainder is released back to you.
You can cancel a booking and receive a full refund of your deposit if you give at least as many days notice as the number of days you booked — one day notice for a one-day hire, three days notice for a three-day hire, and so on. Cancellations with less notice than this forfeit the deposit. Separately, if you travel to the trailer and decide not to take it, you may cancel on the spot through the pickup screen and your deposit is refunded in full regardless of notice.
The owner reserves the right to charge against the security hold for up to 5 business days after the trailer is returned, if damage is identified after the post-return inspection. The hold will remain in place during this window and released as soon as the inspection is complete.
You are responsible for the trailer from the time you collect the keys until the time the system confirms return. You must not use the trailer for any illegal purpose. You must not allow any person other than yourself to operate the trailer without prior approval. You must report any accidents, damage, or theft immediately by calling 0400 835 580. You are responsible for any fines, tolls, or infringements incurred during the hire period.
Before the access code is issued, you are required to upload a photo of your driver's licence and complete a live selfie identity check. The resulting data is stored securely and linked to your hire record. By proceeding, you consent to this collection and storage for the purpose of identity verification and dispute resolution.
You are required to film a walk-around video of the trailer before and after the hire period. These videos are stored securely and used solely for the purpose of documenting the trailer's condition as a record for both parties.
The trailer must not be used to transport hazardous materials, overloaded beyond its rated GVM, towed by a vehicle incapable of safely towing it, or taken outside the state of New South Wales without prior written approval.
Each trailer is fitted with a 4G GPS tracker with geofencing. If the trailer is moved outside its designated area without an active hire, or if theft is suspected, the owner may remotely activate the electric brake system and alert authorities. By proceeding with hire you acknowledge and consent to this.
To confirm return, you must: drive the trailer back to the correct location, lock the trailer and deposit the keys in the keypad safe, film a post-hire walk-around video and upload it through the website, and tap "Confirm Return" in the app. The hire is not officially closed until the system confirms the keys are in the safe and the safe door is locked. You remain liable until return is confirmed.
Instant Hire is not liable for any loss, damage, or injury arising from use of the trailer, except where required by Australian consumer law. You indemnify the owner against any third-party claims arising from your use of the trailer.
These terms are governed by the laws of New South Wales, Australia.
For any questions or disputes, contact us at 0400 835 580 or info@instanthire.com.au.